Ticketing FAQ
What’s the best way to buy tickets?
- We encourage you to buy tickets to LIVE events online, and to buy tickets to FILMS at the door. However, you will pay the same fees no matter how you purchase. Note that online sales to Point Entertainment concerts end at 5PM on the day of the show.
When do tickets become available online?
- We add programs to the ticketing page every week. If you don’t see the show you’re looking for check back in a couple of days.
- Generally, tickets to our weekly feature films will be available for online purchase on the Monday before the film starts.
What kinds of ticketing fees do you charge?
- $2.00 per ticket Restoration Fee on live events
- $1.50 per ticket Service Fee on live events
- $1.00 per ticket Service Fee on some films
How are the fees applied?
- There are no fees on feature, classic, documentary or young audiences film tickets.
- The $1.00 per ticket service fee is added to Fright Night, Cult, Blobfest, marathon, and special film tickets.
- The $1.50 per ticket Service Fee is added to all live event tickets.
- The $2 per ticket Restoration Fee is added to all live event tickets, except for pipe organ concerts.
What is the Restoration Fee?
The restoration fee will be dedicated to funding those big ticket items that historic theatres constantly have to address (renovations, upgrades, improving accessibility, replacing equipment, etc). This is important as we continue to improve our theatre and bring more diverse programming to our community.
What is the Service Fee?
We had to purchase a ticketing system (Ticket Turtle) in order to offer patrons conveniences such as online ticket sales, credit card sales, reserved seating for concerts, easy ticket exchanges, ticketing history etc. The service fee helps us cover the cost of this system as well as credit card processing.
What are your ticket prices?
FEATURE, CLASSIC & DOCUMENTARY FILMS
$9.00 Regular Adult Admission
$7.00 Seniors (62+) & Students w/ID
$5.00 Members & Children <13
Children <3 are free.
FRIGHT NIGHT & CULT FILMS
$9.00 Regular Adult Admission
$7.00 Seniors (62+) & Students w/ID
$5.00 Members & Children <13
Plus:
$1.00 per ticket service fee
Special screenings, marathons priced as noted
in the show description.
YOUNG AUDIENCES FILMS
$5.00 All person types
Children <3 are free.
YOUNG AUDIENCES LIVE SHOWS
$5.00 All person types
Plus:
$2.00 per ticket Restoration Fee
$1.50 per ticket Service Fee
Children <3 are free.
LIVE CONCERTS
Ticket prices as noted in show description.
Plus:
$2.00 per ticket Restoration Fee
$1.50 per ticket Service Fee
TOSDV PIPE ORGAN CONCERTS
$10.00 Adults
$5.00 Children <13
Plus:
$1.50 per ticket Service Fee
How do I get my tickets if I buy online?
- You will be prompted to print out your tickets as a pdf at the end of the purchase process.
- You will also receive an email with a link to reprint your tickets.
- Add no-reply@ticketturtle.com to your address book so the email does not go into your junk mail folder.
- Please have your ticket with you when you come to the theatre.
- With your ticket, you can bypass the box office window and go right up to the volunteer tearing tickets.
- If you buy tickets online using a mobile device and do not have access to a printer, then make note of the Admission Code at the bottom of the pdf that is generated when you click on the link to print your tickets. When you get to the theatre, check in at the box office window and have your Admission Code available.
What types of payment do you accept?
Cash, check (2 weeks or more before the show), VISA, Mastercard, and Discover are accepted. Checks require a preprinted name and address and a valid driver’s license. A $25.00 fee applies to all returned checks. Please note: If you are paying with a check, it is required that you write your phone number and drivers license number on the check. If we receive your check without the phone number and drivers license number, we will return your check to you so you can add the information and send it back. We do not hold seats. All mail orders are filled on a first come, first serve basis with whatever is best available in the price range you’ve selected. Seats cannot be reserved without payment.
What’s your refund policy?
All sales are final. Tickets are non-refundable. Film tickets may be exchanged for another regular film screening at the box office.
Point Entertainment Concerts
Online sales to Point Entertainment concerts end at 5PM on the day of the show.
Tickets to Point Entertainment concerts are generally sold at four different price levels. The different tiers from highest to lowest price are Gold Circle, Orchestra, Front Balcony and Rear Balcony. The Gold Circle seats are in the first 10 rows of the theatre; the Orchestra seats are in rows 11 thru 20 of the main floor; and the Balcony seats are, well, in the balcony. Most shows are reserved seating but some are general admission seating within the sections described above.
Click here to download a pdf of our seating chart.
Sold Out Shows & Rush Line Tickets
When a general admission show has sold out, rush tickets (that is, any remaining seats in the upper balcony) go on sale when all of our ticket holders are in and seated. Patrons are encouraged to arrive 45 minutes in advance of the performance to queue up. After the show has started and all of our ticket holders are in and seated, we will evaluate how many seats are open in the upper balcony and those seats will be made available on a first come, first served basis. Please note that leg room is limited in these seats. Rush tickets are priced the same as balcony tickets for that show. We accept cash only at the box office for rush tickets.