the colonial theatre marquee

FAQ

Ticketing

What age do you consider to be a senior?

62.

When is the box office open?

Beginning May 12, 2017:
1 – 8PM Sundays thru Thursdays
1 – 9PM Fridays & Saturdays

Is seating reserved or general admission?

Seating for Point Entertainment concerts is reserved while seating for almost all other live shows is general admission (and is noted in information for each particular show). Seating for films is always general admission.

What’s the best way to buy tickets?

We encourage you to buy tickets online, in advance. You will pay the same fees no matter how or where you purchase. Note that online sales to Point Entertainment concerts end at 5PM on the day of the show. After 5PM on the day of the show please call 610-917-1228 to order tickets.

What’s your refund policy?

All sales are final. Tickets are non-refundable. Film tickets may be exchanged for another regular film screening at the box office. Please note: Tickets purchased from third party resellers are not the responsibility of the Colonial Theatre. As such, any refunds must be processed directly through the third party reseller.

When do tickets become available online?

We add programs to our website and set up ticketing for new shows every week. If you don’t see the show you’re looking for check back in a couple of days. Generally, tickets to feature films will be available for online purchase on the Monday or Tuesday before the Friday that the film starts.

What is the Facilities Fee?

Facilities Fee income is dedicated to funding the large expenses that historic theatres constantly have to address (renovations, upgrades, improving accessibility, replacing equipment, etc). This is important as we continue to improve our theatre and bring more diverse programming to our community.

What is the Service Fee?

We had to purchase a ticketing system in order to offer patrons conveniences such as online ticket sales, credit card sales, reserved seating for concerts, easy ticket exchanges, ticketing history etc. The service fee income helps us cover the cost of this system as well as credit card processing.

What are your ticket prices?

Ticket prices are summarized here.

How do I get my tickets if I buy online?

  • You will receive an email confirmation of your purchase to which your tickets will be attached as a pdf.
  • Add info@thecolonialtheatre.com to your address book so the email does not go into your junk mail folder.
  • Please have your ticket with you when you come to the theatre. With your ticket, you can bypass the box office window and go right up to the volunteer tearing tickets. You can also show us your ticket or confirmation on your smart phone.
  • If you are unable to print your tickets or forget to bring them with you, check in at the box office with a photo I.D. and we will reprint them for you.

What types of payment do you accept?

Cash, check (2 weeks or more before the show), Visa, Mastercard, and Discover are accepted. Checks require a pre-printed name and address and a valid driver’s license. A $25.00 fee applies to all returned checks. Please note: If you are mailing a check, it is required that you write your phone number and driver’s license number on the check. If we receive your check without the phone number and drivers license number, we will return it to you.

Point Entertainment Concerts

Online sales to Point Entertainment concerts end at 5PM on the day of the show. After 5PM please call 610-917-1228 to order tickets.

Sold Out Shows & Rush Line Tickets

When a general admission show has sold out, rush tickets (that is, any remaining seats in the upper balcony) go on sale when all of our ticket holders are in and seated. Patrons are encouraged to arrive 45 minutes in advance of the performance to queue up. After the show has started and all of our ticket holders are in and seated, we will evaluate how many seats are open in the upper balcony and those seats will be made available on a first come, first served basis. Please note that leg room is limited in these seats. Rush tickets are priced the same as balcony tickets for that show.

General Questions

Do you serve alcohol?

Not yet; but we’re on track to obtain a theater liquor license when our expanded facilities open in May 2017. We’re primarily a movie theatre and we have traditional movie theatre concessions.

Why do you show some films on DVD or blu ray?

It is always a priority for us to show repertory films on 35mm and usually we are lucky enough to find good prints through the studios themselves or various archives. However, if neither a 35mm print nor a DCP (digital cinema package) is available for rental, and it’s a film we feel is important to show, we will show it on DVD or blu ray. This happens rarely.

Can you show digital films?

Yes, we added digital cinema in October, 2013. Nearly all of our feature films are now shown on DCP (digital cinema package) through a Barco 2K projector. We did not install a 4K projector in the main auditorium because the distance between our screen and first row of seats is such that it would be impossible to see the difference between 2K and 4K with the naked eye.

How do you schedule your feature films?

One respondent to our survey of a few years ago had this to say about our features, “The only thing that has annoyed me is when I see previews of films that never show up for viewing.” Many others echoed that frustration. We get frustrated too. We show trailers for films that we hope to bring to the theatre. Unfortunately, things don’t always go as planned. Distributors’ booking requirements and a film’s imminent DVD release (which seems to be earlier all the time) are just two of the factors that determine if and when we can get a film.

Like everything else, this part of our work is a balancing act. We need to bring in films that significant numbers will come see so we can pay our bills; not keep them so long that we lose patrons who are ready to see the next film; and bring in enough truly independent film so that we can provide a home for diverse programming and continue to differentiate ourselves from the multiplexes. We have discussions every Monday with our film booker to make the best choices we can about film scheduling. Planning on a week-to-week basis allows us the most flexibility, and the best chance at bringing in all of the films you want to see.

How do you decide which concerts to book?

We are always open to your opinions on which artists we should book at the Colonial. It is important to understand that there is a limitation on who we can afford based on the number of seats we have. The Colonial is half the size of the Keswick, which is why you see such a difference in our programming. We continue to test the limits of our ticket price while at the same time not completely out-pricing our friends and neighbors in the community.

When is the parking situation going to improve?

Phoenixville is becoming more popular and with that comes more people and more cars. We’re all understandably frustrated by the increased congestion in town, and the seemingly diminishing parking spaces. But, the town is addressing it — a parking authority has been established. Go to the Directions section for details.

Why is your party on the night of the Academy Awards for members only?

Our membership program has been a crucial way for us to build relationships with our patrons, and to generate contributions that sustain the day-to-day operation of the theatre. The theatre is owned and operated by a non-profit corporation, The Association for the Colonial Theatre, and fundraising, whether through membership, our annual appeal, or grant applications, is critical to our sustainability and growth.

Inherent in all membership programs are member perks or privileges. Ours include free movie passes, discounted film tickets, and free refills on popcorn and soda. Most organizations also offer an annual member party, and after much discussion, we decided that our party on academy Awards night was the ideal event to serve as our member party.

The is the only event that has been reserved for members, and even so, we welcome everyone to “join” us – if you’re not particularly interested in membership, you can consider that contribution simply as your ticket to the party. We think you’ll find it’s well worth the price.

What are your plans for the continued restoration and renovation of the existing theatre and 225 Bridge Street?

In November of 2011, ACT purchased the historic bank building at 225 Bridge Street. The decision to make the purchase was made after careful planning and analysis of our present situation and our ability to grow and continue to serve the community. In addition, the real estate market and the plans of “The Phoenix” owners Journal Register made it an opportune time to make such a purchase.

Our board of directors and many leaders in our community participated in an Expansion Study and Business Plan led by Webb Management to help us make two important decisions: first, whether the purchase and expansion was viable; and second, how we could best utilize the space for maximum community enjoyment and cultural vibrancy.

The next step involved hiring Carnevale-Eustis Architects, who worked with Cosler Theatre Design, Inc., to imagine the best design for the building based on our programming needs. Their design also incorporates the final renovation of the existing Colonial auditorium,

The result of that work includes a large lobby towards the front of the 225 Bridge Street building which will accommodate patrons from our live events in the Colonial during intermission. Two additional theaters will allow for additional film viewing and smaller live events. All in all, this expansion will allow ACT to bring many more people to Phoenixville and insure that ACT can continue to build a diverse and exciting programming schedule.

Construction began on our new wing in March, 2016 and is on course to be completed in May, 2017.

Special thanks to our visionary donors who made the purchase of 225 Bridge Street possible.

The Andersen Family
Bethany Asplundh
Chuck Benz
The Archie W. and Grace Berry Foundation
Rebecca Bradbeer
Century 21 – Norris Valley Forge
Ted and Debby Flint
Tony Folino
Mary Foote
Jocelyn Harris
Trish Hartline
Stephen H. and Julia B. Kalis
The John Lazarich Foundation
Meacham Family Foundation
Pauline Monson
Marian and David Moskowitz
Ken and Moira Mumma
Suzanne V. Norris
The Norris Family Charitable Fund
Elizabeth Norris and Tim Buckley
PAEDCO
Phoenixville Federal Bank and Trust
Rotary International of Phoenixville
MaryLouise A. Sterge
Kirsten Van Vlandren

The planning necessary to make crucial decisions was supported in part by a grant from The William Penn Foundation and theBringin’ Back the Bacons for Conservation and Culture” event in the fall of 2011.  The North Group helped us with a fundraising feasibility study and from there our Bank on the Arts capital campaign was launched!

So after all these years, why are we still looking at peeling paint and plaster?

The renovation process at the Colonial Theatre has been phased in to allow for a relatively young organization to grow its patron base and ultimately its donor base. Our decisions about what to do first have been strategic, and are based on the experiences of organizations that have renovated hundreds of historic theatres across the country.

What the other organizations learned (sometimes from making incorrect decisions) was that it is harder to fundraise for components of the project that patrons can’t see or are not directly affected by. They also learned that if you proceed to the auditorium and lobby restorations before addressing the less visible and exciting parts of the renovation, people will think the work is complete and their contributions are no longer necessary. ACT struck a balance between the visible and less visible by tending to renovation issues such as the roof, office space and utility upgrades on the one hand, but also recognizing that a renovated facade adds curb appeal and grows audiences and comfortable seats and adequate restrooms keeps patrons coming back.

Now that the final phase of restoration is on the horizon (see above), we can’t wait to learn what the original colors were in the theatre and see this gem restored to its original beauty. With your help and support the Colonial will become the premier historic theatre in our region.